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Find answers to common questions and learn how to make the most of ChargeSlot.

Quick Help

Getting Started

Learn the basics of ChargeSlot

Booking Guide

How to book and manage charging slots

Account Management

Manage your profile and settings

Troubleshooting

Resolve common issues

Contents

Getting Started with ChargeSlot

Welcome to ChargeSlot! This guide will help you understand the basics and get started with booking charging slots.

For Employees

  1. 01 Access the Platform — Log in with your invitation link or credentials provided by your organization
  2. 02 View Available Stations — Browse charging stations in your organization and check their real-time availability
  3. 03 Book Your First Slot — Select a time slot that works for you and confirm your booking

For Managers

  1. 01 Complete Setup Wizard — Create your organization's locations and add charging stations
  2. 02 Configure Policies — Set booking rules, time limits, and advance booking restrictions
  3. 03 Invite Team Members — Send invitations to employees who will use the charging stations
  4. 04 Monitor Usage — Use the manager dashboard to track bookings and station utilization

Booking Guide

How to Book a Charging Slot

  1. 01 Choose a Station — Browse available charging stations and view their status, power output, and location
  2. 02 Select Time Slot — Pick your preferred start and end times within the station's policy limits
  3. 03 Add Details — Optionally add notes about your charging session
  4. 04 Confirm Booking — Review your booking details and confirm to reserve the slot

Understanding Station Status

Available

Station is free and ready for booking

Booked

Station has future reservations

Charging

Station is currently in use

Maintenance

Station is temporarily blocked for maintenance by a manager

Out of Service

Station has been deactivated and is not available for booking

Managing Your Bookings

  • View your upcoming and past bookings in the Bookings section
  • Cancel upcoming (reserved) bookings if your plans change — active charging sessions cannot be cancelled
  • Receive automatic notifications before your session starts

Account Management

Profile Settings

  • Update your name, email, and contact information
  • Change your password for security
  • Delete your account permanently if needed

Notifications

ChargeSlot sends you notifications about your bookings:

  • Booking confirmation when you reserve a slot
  • Reminder 30 minutes before your booking starts
  • Notification when your charging session ends
  • Alert if your booking is cancelled

Manager Guide

Initial Setup

  1. 01 Organization Setup — Configure your organization details
  2. 02 Create Locations — Add physical locations where charging stations are installed
  3. 03 Add Stations — Configure charging stations with power output and status
  4. 04 Invite Team Members — Send email invitations to employees who will use the charging stations

User Management

  • Invite team members via email invitations
  • Manage user roles and permissions
  • Assign manager or employee roles

Billing & Subscriptions

  • Manage your monthly subscription plan from the manager dashboard
  • Choose from Starter, Business, or Portfolio plans
  • View billing history and download invoices

Troubleshooting

Common Issues

Booking Failed

If you can't complete a booking:

  • Check that the time slot is still available
  • Ensure you don't have conflicting bookings
  • Verify the booking complies with station policies

Can't Login

If you're having trouble accessing your account:

  • Check your email and password are correct
  • Use the 'Forgot Password' link to reset
  • Contact your manager if you haven't received an invitation

No Stations Visible

If you don't see any charging stations:

  • Contact your manager to ensure you're added to the organization
  • Check that stations are active and properly configured

Frequently Asked Questions

This depends on your organization's policy settings. Most organizations allow booking 1-30 days in advance. Check with your manager for specific limits.

Bookings automatically transition from reserved to active to completed based on the scheduled time. If you don't use your reserved slot, it will still be marked as completed once the time passes. The charging station will remain blocked for other users during your booked time.

Yes, you can cancel bookings through the app. Modification requires cancelling and rebooking. Some restrictions may apply close to the start time.

There is no direct extend button. To continue charging beyond your booked time, create a new booking for the next available time slot on the same station. Check station availability on the Slots page.

Only organization members can see basic booking information (time slots), while managers can access additional details for administrative purposes.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

Get detailed help via email within 24 hours

dk@chargeslot.app
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