Privacy Policy - ChargeSlot

Controller

ChargeSlot is operated by Dawid Kostka. We are responsible for deciding how and why your personal data is processed when you use the ChargeSlot platform.

Email: info@chargeslot.app

Postal address: ChargeSlot / Dawid Kostka
Altmannsdorfer Straße 104
1120 Vienna, Austria

Personal data we process

Account & organisation data: name, work email address, organisation name, role information and billing contacts that you provide during registration or onboarding.
Booking & usage data: charging reservations, station assignments, session timestamps, check-in/check-out information and related audit trails created while using the app.
Support communication: the contents of support tickets, live chat conversations, feedback forms and any attachments you share with our team.
Technical metadata: IP address, device and browser information, log files and diagnostic data collected automatically to maintain security and service reliability.

Why we process your data

Provide and maintain the service

We use your account, booking and technical data to deliver core functionality, ensure fair charging slot allocation and give you access to organisation resources (Art. 6(1)(b) GDPR).
Customer communication and support

Your contact details and support history allow us to answer enquiries, send operational emails and manage onboarding (Art. 6(1)(b) and (f) GDPR).
Product analytics (aggregated)

We evaluate anonymised and aggregated usage insights to improve planning, detect bottlenecks and develop new features. Wherever possible we use aggregated data and legitimate interest balancing (Art. 6(1)(f) GDPR).
Security, fraud prevention and compliance

Technical logs help us secure accounts, investigate incidents, comply with legal obligations and enforce our terms (Art. 6(1)(c) and (f) GDPR).

Processors and recipients

We rely on carefully selected service providers that process data on our behalf under data processing agreements and Standard Contractual Clauses where required.

Calendly LLC (USA)

Used for demo scheduling. We transmit your name, email address and chosen appointment data so you can book a meeting slot. Calendly applies EU Standard Contractual Clauses for international transfers.
Brevo (Sendinblue SAS, France)

Manages transactional and onboarding emails. Brevo stores contact details and email interaction data within the EU under GDPR-compliant processing terms.
Application hosting and infrastructure

Our web application and databases run on EU-based cloud infrastructure. Providers only access data to deliver infrastructure services under contractual confidentiality obligations.

Storage duration

We retain personal data only for as long as necessary to fulfil the purposes described above. Account and booking records are stored for the duration of the customer relationship plus applicable statutory retention periods. Support conversations are deleted after 24 months unless we must keep them longer to resolve issues or meet legal requirements.

International data transfers

If data is transferred outside the European Economic Area, we rely on EU Standard Contractual Clauses or other safeguards recognised by the GDPR. We continuously monitor the compliance of our processors.

Your rights

You have the following rights under the GDPR with respect to your personal data:

Right of access to the personal data we hold about you (Art. 15 GDPR).
Right to rectification of inaccurate or incomplete data (Art. 16 GDPR).
Right to erasure (‘right to be forgotten’) in line with Art. 17 GDPR.
Right to restriction of processing where the conditions of Art. 18 GDPR are met.
Right to object to processing based on legitimate interests (Art. 21 GDPR).
Right to data portability for information you provided to us (Art. 20 GDPR).
Right to lodge a complaint with your competent supervisory authority (Art. 77 GDPR).

To exercise these rights, email us at info@chargeslot.app

Updates to this policy

We may update this privacy policy if our processing activities change or legal requirements evolve. We will post the new version on this page and indicate the revision date.